Confirmed
- The customer said the answer solved it.
- The action the AI proposed actually completed — the refund posted, the order shows delivered.
- A person on your team marked it resolved.
Chat, email, SMS, voice and RCS all arrive in one Aqvitus inbox, where the AI answers first and Priya can approve anything it proposes.
Priya
Approve
The AI answers first.A person is one step away.
Aqvitus takes chat, email, SMS, voice and RCS into one inbox, answers what it knows, and shows you every action it wants to take before it takes it.
Three lanes · five channels · one inbox
Three lanes, always visible
Every conversation sits in one of three lanes, and you can see which one at a glance.
Mara Ellis Chat
Where is my order?
The AI
Out for delivery — arrives Thursday.
Auto
The AI answers on its own when it knows the answer and nothing risky is involved.
Draft Order A-1042
“I’m sorry the lamp arrived damaged. I can refund it to your card today.”
$48.00 refund Waiting for Priya
Draft
The AI writes the reply and proposes the action. It sends once a person approves.
Route handed to Priya
Thread summaryMara asked to speak to someone about invoice INV‑2291. Two earlier messages, both answered.
Priya has the whole thread
Route
A person takes the conversation, with the history already summarised for them.
Lanes only step down
When the AI is unsure, or a rule says a person must look, the conversation moves toward a human on its own. It never moves the other way without you.
The AI proposes. Your rules decide.
Nothing the AI suggests happens because it said so. Every action is checked by code you control, and you see the reply before it is sent.
The AI’s draft · not sent yet
Aqvitus AI → Mara Ellis
Hi Mara — I’m sorry the lamp arrived damaged. I can refund $48.00 to the
card you paid with for order A‑1042, and you can keep the lamp. Shall I go ahead?
Proposed actionrefund · order A‑1042
$48.00to card ending 4417
Held until every check below passes.
- Schema checkAmount, currency and order id are valid passed
- Policy: refunds over $25 need a personDeterministic rule, not a model judgement matched
- Priya approvedConfirmed with her second factor approved
- SentRefund issued and written to the event log 2:14 pm
Every channel, one inbox
The same AI, the same rules and the same history, whichever way a customer reaches you.
A chat widget on your site, themed to match it, answering the moment someone asks. See Chat
One customer, one thread
Mara Ellis · four channels, one conversation- Chat
“Where is my order?”
The AI · Out for delivery — arrives Thursday.
- SMS · Thursday
“It came, but the lamp is cracked.”
The AI · Drafts a $48.00 refund and asks Priya to approve it.
- Voice · 2:11 pm
Mara calls to check.
The AI · Answers, asks before recording, and reads back the refund.
- Email · 2:14 pm
The refund confirmation lands in her inbox.
Same conversation. Same history. Nobody asked her to repeat herself.
Honest by design
Aqvitus never blends a resolution it confirmed with one it only assumed. The two are kept apart in the inbox and in every report.
Assumed
- The customer stopped replying.
- The chat window was closed.
- Nobody reopened the conversation, so it aged out.
No per-resolution fees. And our reports never count a customer going quiet as a success.
See pricingAlso in the box
The parts a support team needs on day thirty, not just on day one.
Procedures in plain language
Write how a case should be handled in sentences. Aqvitus compiles it and runs it the same way every time.
Knowledge that heals itself
Questions the AI could not answer are grouped and turned into drafts from how your team actually resolved them.
Test before you go live
Replay a change against real past conversations and see what it would have done, before a customer ever meets it.
Sales built in
Deals, sales conversations and meeting links live beside support, with the signals support picks up.
Your model, or ours
A router picks the right model for each task. Bring your own key, or run it self-hosted with local models.
Roles, approvals, audit
Approvals confirmed with a second factor, SSO, per-workspace keys and an event log you can read back.
AI First. Human Always.
Put the AI in front of every conversation, and keep your team in charge of everything that matters.