You can talk over it
Start speaking and it stops speaking — no waiting for it to finish a sentence you have already answered.
The AI answers the phone
It speaks, it listens, it can be interrupted mid-sentence, and it puts a person on the line the moment the call needs one — with your team watching the transcript as it happens.
Voice is on the Team plan and up.
What the caller hears, before anything is kept
“May we record this call? Say yes or press 1 to agree. Say no or press 2 to continue without recording.”
The greeting, this question and every line the AI speaks are yours to write. They are your business speaking, not ours.
One call, from hello to a person
The AI answers, asks before it records, respects the answer — and hands the call to Priya when the refund needs approving. Your team reads the transcript while it happens.
Mara EllisInbound call · your own carrier account Live transcript Not recording
- 0:02 The AI
Thanks for calling Northwind. How can I help?
- 0:07 Mara
“Hi — I’m calling about a lamp that turned up cracked.”
- 0:11 The AI
May we record this call? Say yes or press 1 to agree. Say no or press 2 to continue without recording.
- 0:17 Mara
“No, that’s fine, carry on.”
- 0:19 The AI
Of course — no recording. Let me find that order.
- 0:26 The AI
I have order A-1042 here. A refund needs a colleague to approve it, so let me bring somebody in.
- Priya took the call · briefed by the AI
- 0:31 Priya · Support
“Hi Mara — I have read the whole call. I am approving the $48.00 refund now.”
Lane Auto Route A call steps down toward a person, never back up.
It asks before it records
The question is the first thing the call does, in plain words, with an answer the caller can speak or press. Say no and the call carries on — it is a question, not a gate.
Only a call somebody agreed to record is recorded, and the recording goes to your workspace’s own encrypted storage. The transcript your team reads while the call is live is a different thing from a recording, and saying no does not take it away.
There is a ceiling on how long a single call will be held open, so an abandoned line never quietly grows into a problem.
And when the answer is yes
- The question is askedIn your own words, before anything is kept asked
- Mara agreesShe says yes, or presses 1 agreed
- Recording startsInto your workspace’s own encrypted storage 2:11 pm
It behaves like somebody who has done this before
The things that make an automated call unbearable are the things this was built around.
It never leaves dead air
If a lookup is taking a moment, the caller hears one short line saying so. Not a string of them: after that it either brings in a person or wraps the call up properly.
It talks, it does not read out a screen
A card the chat widget would draw is spoken as a sentence. Nobody is read a list of buttons.
Handing the call to a person
A call can step down toward your team the same way a chat does — and what the caller hears is different for each of the ways that can happen.
- DraftSomebody is free
“Let me bring a colleague in — connecting you now.”
The conversation becomes theirs first and the caller is told second, so nobody is promised a transfer that has not happened yet.
- DraftNobody is free
“I want to get this right, so a teammate will follow up with you shortly.”
The call ends gracefully instead of holding someone on a line nobody will pick up. No wait time is invented — if the platform cannot say when, it does not say.
- RouteA person already has it
“A colleague has your conversation, and I have added what you just said to it.”
The AI does not answer over the shoulder of the person holding the conversation, and it does not leave the caller listening to silence either.
Your team can hear it live
The transcript streams into the workspace while the call is happening, including the words a caller says over the top of the AI. A supervisor can listen in, speak to their colleague without the caller hearing, or take the call over.
And read it afterwards
The call becomes part of the same conversation as that customer’s chats and emails: the transcript, what the AI did, what it was not allowed to do, and who approved what — all on one thread.
A text afterwards
When a call ends, Aqvitus can send a short recap by text — what was agreed, and what happens next. It is checked against that customer’s consent, their right to be left alone and your own limits before it goes, and you can turn it off entirely.
Your phone number, your carrier
Calls arrive on your own carrier account — the same one your texts go out on. The credential lives in a vault and Aqvitus holds only a reference to it.
Voice is on the Team plan and up
Each plan includes a monthly allowance of AI voice minutes, and you set a ceiling on what voice may cost beyond it. At the ceiling, new calls go to a person or to voicemail — a call already in progress is never cut off.
How it connects
Every channel runs the same AI, the same rules and the same history.
AI First. Human Always.
Put the AI in front of every conversation, and keep your team in charge of everything that matters.