Terms of service

Aqvitus is a product of EvolvLabs, LLC, a Maryland limited liability company (“EvolvLabs”, “we”, “us”). By using aqvitus.com (the “Site”) or app.aqvitus.com (the “Service”), you agree to these terms. If you do not agree, do not use them.

If you accept on behalf of a company, you confirm you may bind it, and “you” means that company.

The Site describes Aqvitus and lets you contact us or start a trial. The Service is an AI-first support and sales platform: it answers your customers on chat, email, SMS, voice and RCS, drafts and sends replies under rules you write, holds actions for approval, and reports on all of it.

These terms include our Acceptable use policy and our Privacy policy. Where an order form or a separately signed agreement covers the same ground, that document controls.

The Service is for businesses and the people who work in them. You must be at least 18 to hold an account. One person is one account on the platform — one address, one password, one second factor — and each workspace they belong to carries their role there.

You are responsible for your credentials and for who holds which role in your workspace. Roles that can approve an action must enrol a second factor; that is not optional and we will not turn it off. Remove people who leave.

A new workspace can run a 14-day trial of the Team plan, with no payment card. It does not convert on its own and it does not bill you at the end.

When the trial ends, the workspace pauses until you choose a plan. Nothing is deleted. A paused workspace stops handling conversations; your data stays where it is and is yours to export or to erase. If you do not want to keep it, tell us and we will close the workspace.

Plans, the numbers each one includes, and every price are on the pricing page, and the price confirmed in your order controls for the term it covers. The rules of counting are these.

• The billing unit is the AI conversation, counted once, however it ends. A conversation the AI answered or triaged counts once — whether the AI solved it, handed it to a person, or a person took over partway. A handoff counts the same as a solved one.
• A conversation the AI never touched is not counted. If a rule sends it straight to a person, or the AI is off for that channel, it costs nothing beyond the people on your plan.
• Contacts are never charged. Keep as many customer records as you like.
• There is no per-resolution fee. We do not charge you for an outcome. Confirmed and assumed resolutions are a reporting distinction — your reports never count a silence as a success — and neither is a billing line.
• Over the included number, each further AI conversation is charged at your plan’s rate. People beyond the number your plan includes are charged per person per month.
• AI voice. Voice is available on Team and above. Your plan includes a number of AI voice minutes a month; beyond that, minutes are charged at the published rate. Every workspace sets a monthly voice spending cap. At the cap, new calls go to a person or to voicemail — a call already in progress is never cut off. The cap is yours to set and to raise; we do not raise it for you.
• Annual. Paying annually costs twelve months for the price of ten — two months free.

Fees are payable in advance and, except where the law says otherwise, are not refundable for a period already begun. Fees exclude taxes, which are yours. We may change prices for a future term, with notice before your renewal. If an invoice is unpaid we may suspend the workspace after telling you.

Your workspace’s own suppliers — your carrier for SMS, voice and RCS, and your AI model provider if you bring your own key — bill you directly. Those charges are not ours and are not included in a plan.

SMS, voice and RCS run on your own carrier account, reached with credentials you give us. The number, the registration, the carrier’s own rules and the bill stay yours. You are responsible for having the right to message the people you message, and for keeping your account in good standing; if the carrier stops delivering, so does that channel.

You may also bring your own AI model provider key. When you do, your text is processed under your agreement with that provider, on their terms, and our liability does not extend to what they do with it.

As between you and EvolvLabs, the conversations and customer records in your workspace are yours. You are the controller of that data; we process it on your instructions to run the Service, as the Privacy policy sets out. We do not sell it, and we do not pool it with any other workspace’s.

You are responsible for having the legal right and any consent needed to collect and process what you put in, for the accuracy of what you tell your customers, and for the retention periods you set. You can export a customer’s record and you can erase it; erasure destroys the keys that decrypt it and cannot be undone.

Aqvitus is built so that the model proposes and the platform disposes: nothing takes effect because a model suggested it. Deterministic code validates every proposed action against the rules your workspace wrote, and what those rules do not allow does not happen.

That is a real protection, and it is not a guarantee of correctness. AI-written replies can be wrong. You choose the lanes — what the AI may send on its own, what a person reviews first, what goes straight to a person — you write the rules, and you set what waits for an approval. You are responsible for what you let the AI send on your behalf, and for reviewing that the lanes you set still match the risk you are willing to carry. Aqvitus does not give legal, financial, medical or other professional advice, and nothing it drafts should be relied on as such.

Set the lanes deliberately. The platform will not silently widen what the AI may do on its own — lanes only step down toward a person — but it will do exactly what you allowed.

Your use of the Site and the Service is governed by the Acceptable use policy, which forms part of these terms. It covers unsolicited messaging, consent for SMS and calls, call-recording consent, impersonation and attempts to get around the rules engine.

We work to keep the Service available and will give notice of planned maintenance where we can. We do not promise uninterrupted service on these terms; an availability commitment, if you need one, belongs in a signed order form.

We may change the Service. We will not remove a material capability you are paying for without telling you first, and if we do remove one you may cancel for the remainder of your term and have the unused portion back.

You may cancel at any time, effective at the end of the period you have paid for. We may suspend or end access for non-payment, for a breach of these terms or the acceptable use policy, or where continuing would be unlawful or would endanger the Service or other workspaces. Where the risk allows it we tell you first and give you a chance to fix it; where it does not, we act and tell you as soon as we can.

When the agreement ends you can export your data. Tell us if you want the workspace deleted, and we will delete it.

The Site, the Service and everything in them other than your data — the software, the design, the documentation — belong to EvolvLabs or its licensors. You get the right to use the Service during your term, and nothing more is transferred. The Aqvitus and EvolvLabs names and logos may not be used without our written permission.

If you send us feedback, we may use it to improve the product without owing you anything for it.

Each of us will protect the other’s non-public information with at least the care we use for our own, use it only to perform this agreement, and disclose it only to people who need it and are bound to keep it confidential. This does not cover information that is public, already known, independently developed, or required to be disclosed by law — and in that last case we will tell you, unless we are forbidden to.

THE SITE AND THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE OR FIT FOR ANY PARTICULAR PURPOSE. Nothing here excludes a warranty that cannot lawfully be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR THE SITE ALONE, WHERE YOU HAVE PAID US NOTHING, OUR TOTAL LIABILITY WILL NOT EXCEED $100.

These limits do not apply to your obligation to pay fees, to either party’s indemnity obligations, or to liability that cannot lawfully be limited.

You will defend and indemnify EvolvLabs against claims arising from your use of the Service in breach of these terms or the acceptable use policy, from the content you or your AI send under your rules, from messages sent without the consent the law required, and from data you put in without the right to do so.

We may update these terms. The date at the top is the version in force. We will post material changes here and tell account holders by email; continuing to use the Service after a change means you accept it.

These terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. The state and federal courts located in Maryland have exclusive jurisdiction over disputes relating to these terms, and each party consents to their jurisdiction.

Questions about these terms: support@aqvitus.com. EvolvLabs, LLC, 6028 Monroe Ave, Sykesville, MD 21784, USA.

Related: Privacy · Acceptable use · Trust center · Pricing