Every plan includes people, all three lanes, approvals and rules. The AI's work is counted once per conversation, however that conversation ends — solved, triaged and handed over, or taken over by one of your team.
14 days of Team, no card. At the end the workspace pauses until you pick a plan — nothing is deleted.
“Where is my order?” — the AI answered it on its own.
1 AI conversation
The AI drafted a $48.00 refund on order A-1042 and Priya approved it.
1 AI conversation
The AI read it, worked out it was a billing dispute and handed it to Priya.
1 AI conversation
A rule sent her straight to a person. The AI never touched it.
Not counted
Contacts are never charged. Neither is a person who only ever talks to customers themselves — they are one of the people on your plan.
Prices in US dollars. Two months free — twelve months for the price of ten.
A founder or a small team answering customers themselves.
$49 a month
$490 a year
or $490 a year — two months free
that is $49 a month, billed monthly
A support team of three to fifteen people.
$249 a month
$2,490 a year
or $2,490 a year — two months free
that is $249 a month, billed monthly
A support team of fifteen to a hundred people.
$749 a month
$7,490 a year
or $7,490 a year — two months free
that is $749 a month, billed monthly
Security reviews, self-hosting and custom terms.
Custom
Priced on a committed volume and your terms
On any plan. People who never touch the AI cost nothing extra beyond their seat.
$19 a month
Past the minutes your plan includes, on Team and Business. Voice is not on Starter.
$0.15
One meter, not three. A conversation the AI touched counts once, whatever happens next; a conversation it never touches does not count at all.
No per-resolution fees. And our reports never count a customer going quiet as a success.
Aqvitus keeps a resolution it confirmed apart from one it only assumed — in the inbox and in every report. That is a promise about the numbers you read, not a line on your invoice: we do not charge for either.
A phone call costs us money every minute it runs, so voice has an allowance, a published rate and a ceiling you set yourself.
250 AI voice minutes a month
Then $0.15 a minute
1,000 AI voice minutes a month
Then $0.15 a minute
A committed volume
A rate agreed with you
No voice
Voice starts on Team
There is no cap on AI conversations. Going over your plan's allowance is billed at your plan's rate and nothing stops working.
The whole thing, with nothing kept for the sales call.
| Feature | Starter | Team | Business | Enterprise |
|---|---|---|---|---|
| What you pay | ||||
| A month | $49 | $249 | $749 | Custom |
| A year (two months free) | $490 | $2,490 | $7,490 | Custom |
| People included | 2 | 6 | 20 | Custom |
| Extra person | $19 a month | $19 a month | $19 a month | Custom |
| AI conversations included a month | 300 | 1,500 | 6,000 | Committed volume |
| Each AI conversation after that | $0.30 | $0.25 | $0.20 | Custom |
| Contacts | Never charged | Never charged | Never charged | Never charged |
| Channels | ||||
| Chat widget | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | |
| SMS | Not on this plan | Yes | Yes | Yes |
| Voice — the AI answers the phone | Not on this plan | Yes | Yes | Yes |
| RCS | Not on this plan | Yes | Yes | Yes |
| AI voice minutes included a month | — | 250 | 1,000 | Committed volume |
| Each voice minute after that | — | $0.15 | $0.15 | Custom |
| Control | ||||
| Auto, Draft and Route lanes | Yes | Yes | Yes | Yes |
| Rules checked before any action | Yes | Yes | Yes | Yes |
| Approvals with a second factor | Yes | Yes | Yes | Yes |
| Event log you can read back | Yes | Yes | Yes | Yes |
| Confirmed and assumed kept apart | Yes | Yes | Yes | Yes |
| The AI and the work around it | ||||
| Procedures (how the AI handles a type of case) | 5 | 25 | Unlimited | Unlimited |
| Knowledge pages and files | 200 | 2,000 | 10,000 | Custom |
| The learning loop: unanswered questions become drafts | Yes | Yes | Yes | Yes |
| Test a change on past conversations | Last 50 conversations | Last 30 days | Last 90 days | Custom |
| Roll a change out to a share of customers first | Not on this plan | Not on this plan | Yes | Yes |
| Workflows, SLAs and routing | Not on this plan | Yes | Yes | Yes |
| Sales: signals, deals and meetings | Not on this plan | Yes | Yes | Yes |
| Analytics | Built in | Built in | Built in, with scheduled exports | Built in, with scheduled exports |
| Admin and deployment | ||||
| Roles, and a second factor for approvals | Yes | Yes | Yes | Yes |
| Google sign-in | Not on this plan | Yes | Yes | Yes |
| SSO (OIDC and SAML) and SCIM | Not on this plan | Not on this plan | Yes | Yes |
| Audit export | Not on this plan | Not on this plan | Yes | Yes |
| Workspaces | 1 | 1 | Up to 5 | Unlimited |
| Bring your own AI model or key | Not on this plan | Not on this plan | Not on this plan | Yes |
| Self-hosted or sovereign deployment | Not on this plan | Not on this plan | Not on this plan | Yes |
| Support | ||||
| How you reach us | Email and chat | Priority | A named contact and an SLA | |
Scroll the table sideways to see every plan.
A conversation the AI touched, counted once, however it ends. The AI answers it on its own: one. The AI reads it, works out what it is about and hands it to a person: still one. A person takes over halfway through: still one.
A conversation the AI never touches does not count at all — a rule that sends a customer straight to a person, or a channel you have turned the AI off for. Those are covered by the people on your plan.
Contacts are never charged. Adding ten thousand customers to your workspace costs nothing.
Extra conversations are billed at your plan’s rate — $0.30 on Starter, $0.25 on Team, $0.20 on Business — and nothing stops working.
There is no spending cap on conversations. The only cap is on voice minutes, because a carrier bills us for every minute.
Voice is on Team and up. Team includes 250 AI voice minutes a month and Business includes 1,000. After that it is $0.15 a minute.
Every workspace sets a monthly voice spending cap. At the cap, new calls go to a person or to voicemail. A call already in progress is never cut off.
The trial is 14 days of Team, with no card. At the end the workspace pauses until you pick a plan. Nothing is deleted — your conversations, knowledge and event log are all still there when you choose one.
There is no free plan.
On Enterprise, yes. Aqvitus routes each kind of work to a model through a router rather than being wired to one vendor, so an Enterprise workspace can point that router at your own key or at models you host yourself.
On Starter, Team and Business the models are ours and the price above covers them.
No. Never. Contacts, companies and their history cost nothing, on every plan.
No. There is no per-resolution fee, and there never will be one — charging for a resolution gives us a reason to call a conversation resolved.
Aqvitus does separate a resolution it confirmed from one it only assumed, but that is a reporting promise, not a billing one. Our reports never count a customer going quiet as a success.
Three lanes, rules checked before any action, and the eight modules a support team uses.
See the platformChat, email, SMS, voice and RCS — which channels are on which plan, and what each one does.
See the channelsIntercom Fin, Zendesk, Freshdesk, Tidio and LiveChat, with their prices as they list them.
See the comparisons
No card. At the end the workspace pauses until you pick a plan, and nothing is deleted.